Customer Service Representative - State Farm Agent Team Member
Full Time • Lancaster, PA
Benefits:
- mentorship for licensing
- Hours are Mon - Fri 9AM to 5PM - no nights or weekends
- Bus stop in front of office
- Free parking
- Licensing expenses reimbursed
- Bonus based on performance
- Competitive salary
- Paid time off
ROLE DESCRIPTION:
As a Customer Service Representative with Rick Milanak Insurance and Financial Services, Inc., you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
About The Agency:
We are a top-rated insurance agency located in Lancaster, PA. We are an energetic, customer focused team who work and learn together for the common goal of being the finest in our industry. We have been established in our location for 20 years and are very well known in our area with an earned reputation for excellence. Our office offers a spacious, clean and safe work environment where each member of our team has their own office. We are willing to train an inexperienced person who has a desire to learn a new a career. Our office was built with people who had no insurance experience but had a desire to learn. Parking is plentiful in our large lot with easy access to several main roads in Lancaster County.
RESPONSIBILITIES:
About The Agency:
We are a top-rated insurance agency located in Lancaster, PA. We are an energetic, customer focused team who work and learn together for the common goal of being the finest in our industry. We have been established in our location for 20 years and are very well known in our area with an earned reputation for excellence. Our office offers a spacious, clean and safe work environment where each member of our team has their own office. We are willing to train an inexperienced person who has a desire to learn a new a career. Our office was built with people who had no insurance experience but had a desire to learn. Parking is plentiful in our large lot with easy access to several main roads in Lancaster County.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $33,000.00 - $49,500.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Lancaster, PA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none